Director Of Care – Full Time – Kapuskasing

Job Description

Mission

As the Director of Care, you will contribute to Extendicare’s purpose of Helping People Live Better by leading a high-performing team dedicated to ensuring all residents receive the care they need.

The Director of Care (DOC) is a highly skilled and compassionate leader who guides the care team in delivering exceptional, resident-centred care within a long-term care home. The DOC manages all aspects of care operations, ensuring best practices consistent with Extendicare standards, Accreditation requirements, and provincial regulations.

Leading and inspiring an engaged team of care professionals is central to delivering an excellent resident experience. Engagement with residents and families to build trusted relationships is key to resident satisfaction and achieving our mission to provide people with the care they need, wherever they call home.

Key Outcomes

• Serve as a strong advocate for resident safety and the continuous improvement of quality care.

• Attain high resident and family engagement, as measured through Experience Survey results, by caring for each person as we would our own family.

• Consistently meet or exceed all quality and clinical indicators through effective execution of required clinical programs.

• Foster a positive culture and employee experience, driving increased overall employee engagement year over year.

• Ensure adherence to regulatory compliance related to resident plans of care, organizational standards, policies, and procedures.

Key Responsibilities

• Cultivate: Lead the resident care team by providing day-to-day guidance and fostering a positive work environment that encourages collaboration, accountability, high performance, and staff retention through an exceptional employee experience.

• Train: Ensure all care staff receive the required education to perform effectively in their roles, while supporting ongoing professional development.

• Financial Stewardship: Manage the care staff complement in alignment with the Extendicare model of care and provincial/legislated hours of care. Oversee financial management, including budget preparation support and nursing department variance analysis.

• Comply: Monitor and ensure compliance with healthcare regulations, licensing requirements, accreditation standards, and labour and employment laws, including timely investigations and consistent action planning.

• Risk Management: Identify and manage resident issues as they arise, mitigate clinical risks, and ensure immediate action is taken on critical incidents in accordance with regulatory requirements.

• Customer Service: Employ a customer service mindset by acknowledging and responding with empathy to feedback—including complaints, recognition, and suggestions—from residents, families, vendors, and team members.

• Resident Care: Oversee resident assessment and care planning processes, ensuring personalized care plans are developed and implemented based on resident preferences.

• Collaborate: Actively participate with the leadership team and liaise with care staff, residents, and families to optimize resident care delivery.

• Improve: Implement quality improvement initiatives to enhance resident safety, wellness, and satisfaction, reflecting our commitment to continuous improvement.

• Strategic Planning: In support of home-level strategic priorities, develop and execute operational plans related to clinical operations and staffing.

• Community Partnership: Engage vendors on quality initiatives and training requirements, and collaborate with community health partners to enhance resident care.

• Values Alignment: Uphold and promote the organization’s Mission, Vision, Values, and philosophy related to ethics, integrity, and moral responsibility.

Qualifications

• Bachelor’s degree in Nursing required; Master’s degree preferred.

• Current and unrestricted registration as a Registered Nurse with the applicable provincial licensing body.

• Minimum of five (5) years of nursing experience, including at least two (2) years in a leadership role within a long-term care or healthcare setting.

• Working knowledge of long-term care regulations, standards, and best practices.

• Demonstrated leadership capability with strong communication and interpersonal skills.

• Ability to collaborate effectively with interdisciplinary teams and foster positive relationships.

• Proven experience implementing quality improvement initiatives with positive resident outcomes.

• Proficiency with electronic health records (EHR) systems and relevant technologies.

Core Competencies

• Business Knowledge

• Industry / Regulatory Knowledge

• Program Administration

• People Management

• Customer Service

• Priority Management

Attributes of an Effective Leader

• Strategy Development: Understands organizational strategy and sets clear priorities to achieve it.

• Self-Motivated & Results-Driven: Takes ownership and holds self and others accountable for delivering high-quality, timely, and cost-effective outcomes.

• Collaboration: Inspires teamwork and works effectively across functions with the ability to influence.

• Effective Communication: Actively listens, seeks to understand diverse perspectives, and communicates with respect.

• Problem Solving: Proactively identifies and resolves issues, even beyond clear role boundaries.

• Builds High-Performing Teams: Develops individuals and teams through feedback, coaching, and continuous learning.

• Data Analytics & Continuous Improvement: Uses data to measure performance and drive meaningful improvements.

What Extendicare Has to Offer

At Extendicare, we believe teamwork creates an environment where everyone can reach their potential. We value each employee, encourage equal opportunity for growth, and recognize achievement.

As a valued member of our team, you can expect:

• Continuous mentorship and support for lifelong learning and professional growth

• Career advancement opportunities within the organization

• A rewarding and meaningful work experience that enriches both your life and the lives of others

• Employee and Family Assistance Program

• Competitive and comprehensive benefits package

About Extendicare

Extendicare is a leading provider of care and services for seniors across Canada. Through a network of 123 owned and operated long-term care homes and home health care operations serving more than 10,000 patients annually, we provide people with the care they need—wherever they call home.

Our workforce of approximately 22,000 dedicated professionals is united by a commitment to quality care and a shared vision for a future where everyone in Canada has access to the care and support they need to live their best lives.

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At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.​

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We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

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Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​

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We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​

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Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.​